Shipping and Tracking
At The Fun Vault, we’re committed to dispatching your order swiftly and getting it to your door within 7-12 business days. Every order includes tracking information and insurance so you can follow your package on its journey.
Order Tracking
Once your order leaves our warehouse, you’ll receive an email with a tracking number and an estimated time of arrival (ETA). This lets you stay updated as your package makes its way to you. Note that tracking updates may not display until the parcel is closer to delivery. If your order is delayed by over a week past the ETA without tracking updates, please reach out to us—we offer a money-back guarantee to ensure peace of mind with every purchase.
Important: Delivery drivers do not confirm delivery dates or times with customers.
Money-Back Guarantee
Your satisfaction is our priority. If your order is lost in transit, we’ll provide a full refund or send a replacement—no worries, just great service!
Tracking and Insurance
All orders are trackable and insured to give you peace of mind with every purchase.
- Loss Coverage: If your package is untraceable for more than 21 days, we will resend it or issue a full refund.
- Defective or Damaged Items: Please inspect your package upon arrival. If your item arrives damaged or defective, contact us within 3 days. We’ll cover return shipping fees and provide a replacement or refund. Note that claims made after the item has been installed or used will not be accepted.
Import Duty and Taxes
Some items may be subject to import duties or taxes required by local authorities. Since we source unique products internationally, any additional charges are not included in your purchase price and are beyond our control. We recommend checking local regulations on duties or taxes before finalising your order.
Why Items May Ship Separately
To offer a wide range of unique products, we work with several trusted suppliers. As a result, items from different suppliers may ship separately to avoid delays and ensure prompt delivery.
Estimated Delivery Times
We strive to process and ship your order quickly. Typically, orders arrive 7-12 business days from the purchase date, with most items dispatched within one business day. A tracking number will be provided to keep you updated.
Expedited Dispatch
When an item is listed on our website, it’s in stock and ready to ship! Over 90% of orders are dispatched within one business day.
Shipping Costs
If applicable, any shipping fees will be displayed at checkout before you confirm your order.
Order Placement
Orders can only be placed online as we don’t facilitate in-person sales or maintain a showroom.
Package Deliveries
If you’re not home at the time of delivery, the shipping company will leave your package in a safe spot. If there isn’t a secure location available, your parcel will be taken to the nearest post office or depot. You’ll receive a notification about where to collect it, so be sure to retrieve it promptly.
Incorrect Postal Address?
If you’ve entered an incorrect address, please contact our team before your order is dispatched. If a wrong address results in a returned parcel, you will be responsible for any reshipping costs.
Shipping Only Within Australia
We currently deliver only within Australia and cannot accommodate international orders or enquiries from overseas, at this time.
Need More Help?
Questions or concerns? Just reach out HERE! Our team is here to make sure your experience with The Fun Vault is as enjoyable as your next gaming session.